The Universal Helper Agent.
A knowledge-grounded conversational agent platform for enterprises — one that answers only from sources it can cite, says "I don't know" when it should, and hands off to a person the moment a question exceeds what it can safely answer. A high-level preview; details will grow as we approach release.
The idea, at a high level
Answers you can stand behind.
Most enterprise chatbots will confidently make things up. The UHA Platform is designed around the opposite instinct — grounded first, honest about its limits, and never the final word on anything that matters.
Grounded, with citations
Answers are drawn from your approved knowledge base and cite their sources, so a reader can check the origin.
Refuses when unsure
Below a confidence threshold, it declines rather than guesses — a calibrated "I don't know" is a feature, not a failure.
Hands off to a person
When a question needs a human, it routes to a live agent with the context intact — the conversation escalates, it doesn't stall.
Agents propose, humans approve
Maker–checker for conversation.
The UHA Platform brings the governance model to conversational AI. The agent proposes an answer, grounded and cited; the confidence gate and refusal path are the check; and a human is always the fallback authority when the question exceeds the agent's mandate. Nothing consequential is asserted without a source, and nothing beyond the agent's competence is answered without a person.
Want to shape it?
We are opening early access to a small number of design partners in regulated sectors. Tell us your use case.